1. We accept Visa, MasterCard, Discover, American Express,
Money Orders and Cashier's Checks in US Dollars. We do not accept
Company or Personal Checks or C.O.D.s.
2. We do not accept
charge cards from countries other than the U.S. and Canada. All foreign
orders must provide shipper or freight forwarder. Payment must be
done by money order or cashiers check in US Dollars. Wire transfers
are also an option, but may delay the order as long as three (3) weeks.
3. Shipping Charges
will be calculated using UPS Ground (unless you specify another form
of shipment) and added to all orders. If paying by money order or
cashiers check, please call, fax or write for shipping costs. If you
are using a charge card, we will add the shipping cost to your purchase
and will be part of your email or phone confirmation.
4. Most orders are
shipped within 24 hrs. of your confirmation via UPS Ground. UPS Next
Day, 2 or 3 Day Service is available. Please call or email for prices,
we'll be happy to quote shipping charges for you.
5. POST OFFICE Delivery
is a good option for customers in Alaska, Hawaii and Puerto Rico.
Please call for a quote if you want us to ship via post office. There
will be an additional service charge. Note: Many items cannot be sent
by post office due to size restrictions.
6. Tennesee State
resident orders must include 9.25% sales tax figured on products and
7. All orders will
be confirmed before shipment via email or phone. This is for your
protection and ours. It will allow you to verify prices, shipping
costs and applications before the order is processed.
8. WHEN YOUR ORDER
ARRIVES...Before you sign for the shipment, inspect all cartons for
visible damage and note it on the delivery record. Even if no exterior
damage is visible, open all packages immediately and inspect for damage
or shortages. If damage has occurred, call UPS (or the carrier) immediately
for inspection. They will pick up and return it to us for replacement.
(You must have all the items repackaged the way you received them,
with all the inner foam and packing materials in place.) Shortages
must be reported to us within 3 days of receipt of goods.
9. We have a highly
trained order/tech department that will assist you with the various
questions and options that will need to be decided before ordering.
If you have any question regarding compatibility or application, please
feel free to email or call before ordering. We would much rather you
get the correct part the first time.
10. A RETURN AUTHORIZATION
(RGA) must be obtained before returning any products. To obtain authorization
and instructions, you must have the invoice number with date of purchase.
Returns must be in saleable condition and are not allowed after 90
days. Returns must be sent freight prepaid and insured in the original
cartons, with all the original packing materials in place. We are
not responsible for damage of returns due to improper packaging. Merchandise
returned without an RGA, or sent COD will be refused. Returns may
be subject to a 20% repackaging fee.
Again, we hope you can check out our complete e-commerce site at DuffTuff.com to make your online ordering easier and also see out current online specials and promotions.